Last Updated: March 2026

This Return and Refund Policy explains the conditions under which refunds or cancellations may be requested for services provided by Hamil Al Quran Academy, a brand operated by HAYAH GLOBAL GROUP LLC.

By purchasing or enrolling in any course or educational program through our website, you agree to the terms outlined in this policy.

1. Nature of Our Services

Hamil Al Quran Academy provides online educational services, including live classes, scheduled learning sessions, and digital educational resources.

Because our services are delivered digitally and often involve reserving instructor time in advance, refund eligibility is subject to the conditions described below.

2. Free Trial

We may offer a free trial session that allows prospective students to experience our teaching method before purchasing a paid program.

The trial session is intended to help students evaluate whether the program meets their needs before committing to a paid course.

3. Refund Eligibility

Students may request a refund under the following conditions:

• The refund request is submitted within 7 days of the initial payment, and
• The student has not attended more than 25% of the scheduled sessions included in the purchased program.

Refund requests must be submitted through our official support email or contact channel provided on the website.

4. Non-Refundable Situations

Refunds may not be granted in the following circumstances:

• The student has attended more than 25% of the scheduled sessions in the purchased program.
• The refund request is submitted after the 7-day refund eligibility period.
• The student misses scheduled sessions without prior notice.
• The student decides to discontinue the program after participating in a significant portion of the course.

5. Cancellations and Rescheduling

Students who cannot attend a scheduled class may request to reschedule the session, subject to instructor availability and reasonable prior notice.

Rescheduling requests should be submitted in advance using the contact method or scheduling system provided by the academy.

6. Processing of Refunds

If a refund request is approved, the refund will be processed through the original payment method used for the purchase only.

Processing times may vary depending on the payment provider or financial institution involved.

7. Payment Issues and Disputes

If you experience any issue with a payment or service, we encourage you to contact our support team first so we can review and resolve the matter promptly.

Our goal is to address concerns fairly and efficiently before any formal payment dispute or chargeback is initiated.

8. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect operational, service, or regulatory changes.

Any updates will be published on this page with the revised effective date.

9. Contact

For refund requests or questions regarding this policy, please contact our support team using the contact information provided on our website.